COVID-19 Update: Committed to Serving You Safely

As we are all trying to adapt during this time of uncertainty surrounding the coronavirus (COVID-19) pandemic, National Bank is taking precautionary steps to help protect our employees, our customers, and our broader communities.

4/1/2020
Our offices currently offer drive-thru service only. Our lobbies will be closed except for specialized banking needs.
We ask that our customers use our drive-thru for their everyday banking needs. We also encourage you to use our convenient ATMs, mobile banking, online banking, and telephone banking services.
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Locations & ATMs | Mobile Banking | Online Banking | TeleBanc

Specialized banking services
If you have a specialized banking need or would like to access your safe deposit box, open accounts, or apply for a loan, please feel free to knock on our doors or call your local office to come in individually. We are ready to safely take care of your banking needs in person whenever necessary.

Call us
Our Customer Assistance Center is available at 800-552-4123 or 540-552-2011, Monday – Friday, from 8 am to 6 pm to answer your questions and provide assistance.

Take advantage of digital banking
Our online banking and mobile banking app are easy-to-use, safe and available anytime. You can check balances, deposit checks remotely, pay bills and transfer money. If you haven’t already signed up for these convenient services, consider enrolling today.

Protect yourself from scams
Unfortunately, fraudsters are finding ways to take advantage of fears related to the coronavirus. Learn about the common scams and what you can do to protect yourself.>>

COVID-19 Stimulus Scams - Secret Service Alert 4/1/2020

We’re here for you
National Bank is committed to serving you throughout the COVID-19 epidemic safely and efficiently. We are prepared to meet your financial needs using all means necessary and for however long it takes to safely navigate the current crisis. We will continue to monitor this unfolding situation and keep you updated. Thank you for your patience and understanding.



3/16/2020

We're here for you.

National Bank cares deeply about the health and well-being of our customers, employees, and the communities we serve, and we share your concerns about the spread of COVID-19 (coronavirus). We have been closely monitoring the situation and are taking the following immediate steps to protect the health of our employees, customers, and communities: 

  • All business-related travel has been canceled for the foreseeable future.

  • We are asking employees who have traveled by air or taken a cruise to self-quarantine at home for at least 14 days.

  • Office locations have been provided with additional disinfectant supplies and are undergoing an enhanced cleaning regimen.

  • We are regularly updating all of our employees with the most recent health and wellness tips provided by the Center for Disease Control (CDC). 

While we continue to monitor this unfolding event and plan for a wide range of possible scenarios, currently all 25 National Bank office locations remain open for business. Understandably, many customers will choose to practice social distancing as encouraged by the CDC, and we highly encourage all of our customers to take advantage of our 23 ATM locations and our convenient digital and telephone banking options: 

  • NB Mobile App (available on the Apple App Store and Google Play)

  • Internet Banking at www.nbbank.com

  • TeleBanc phone banking at 800-981-2262 or 540-951-6355 

And as always, our Customer Assistance Center is standing by to help you, Monday – Friday during regular business hours, at 800-552-4123 or 540-552-2011.
 
National Bank is committed to serving you both financially and as a trusted community partner. We will continue to stay on top of the latest information and relay any crucial updates to you as they become available.