We’re upgrading to a cleaner, simpler, more modern platform!
May 27 - Upgraded Internet Banking and Mobile App go live
- An updated online banking and mobile app with a modern, consistent look and feel across all your devices, simplifying how you manage your accounts and move money.
- A more personalized experience - arrange your Dashboard in a way that makes the most sense to you.
- Debit card controls: Traveling with your card? Let us know! Misplaced your card? You will be able to temporarily disable your card while you look, and turn it back on once you find it. You can also report the card lost or stolen.
- Visit the homepage of our website (nbbank.com) to sign in from a computer, or visit the App Store or Google Play and download our new mobile banking app (search for “National Bank of Blacksburg”).
- Enter the Username that you established for your Internet Banking account in our previous system in the Username field (your Username will no longer be case-sensitive).
- In the Password field, enter the last four digits of your social security number or tax identification number. This is your temporary password. If you do not have a social security number, please contact us.
- Establish a new password: the screen will indicate that your password has expired and must be changed. Follow the prompts to establish a password for the new system. Please note: Not all special characters are acceptable. Click “Show Rules” when you re-establish your password to ensure the password you choose will be accepted.
- Establish Two Factor Authentication: A code will be delivered by text or call to a phone number you provide. Ensure that you have access to this phone while you are completing this process. You may also use the Authy app on a PC. This code may not be delivered to an email address.
You only need to complete this process once. Your login credentials will be the same whether you log in from a computer or the app!
- May 16 - Bill Pay service will go offline. Please schedule any bill payments prior to Friday, May 16. Any bills you would normally schedule to pay on May 23 should be rescheduled for payment on May 22 or earlier.
- May 22 - At 5 pm, your accounts will go into View Only Mode until Tuesday, May 27. Please complete any necessary transfers prior to Thursday, May 22.
- May 23-26 - The upgrade to our new Digital Banking platform will take place May 23-26. Your accounts will be in View Only mode during this time. Transactions presented on May 23 and May 24 will not be viewable. Bill Pay, Transfers, and Zelle® will not be available during this time.
- May 27 - The new system will be live on Tuesday, May 27. On this date, you will be able to download the new app and log in to the new system by following the instructions in the Quick Start guide section. External transfer and Zelle® users will need to reset their account information. Bill Pay users should verify that scheduled payments and biller info have converted properly.
- ALERTS: Any alerts established in the previous system will not transfer to the new system. You may reestablish balance and transaction alerts in the new system beginning on May 27. When using our new mobile app, you’ll need to enable notifications in order to receive alerts.
- ACCOUNT HISTORY: Your recent account history will be available when you log in to the new system for the first time and will pull in more history with continued use. If you have a large number of past transactions you want to search, we recommend exporting it prior to May 22 for use with a separate tool such as Microsoft Excel or Intuit QuickBooks®.
- BILL PAY: Scheduled bill payments and biller information will transfer to the new system. Payments scheduled to pay on May 23 will not be processed until May 27 and should be rescheduled. E-Bills will not transfer to the new system and will need to be reestablished on or after May 27. Please login to verify that your Bill Pay information is correct on or after May 27.
- e-Statements: If you wish to receive electronic statements you will need to re-enroll when the new system goes live on or after May 27. The outgoing system will issue paper-only final statements on May 22. Past e-Statements may not be immediately available on 5/27, but will be restored to the system as soon as possible.
- EXTERNAL TRANSFERS: We are not able to convert your recurring or future dated external transfers. Therefore, you will need to re-establish those transfers in the new system. There is no fee for external transfers in the new system.
- INTERNAL TRANSFERS: Most recurring and future dated internal transfers will convert to the new system. Quarterly and bi-monthly scheduled transfers are not available on the new system and will need to be reestablished on an alternative recurring schedule.
- INTUIT QUICKBOOKS, QUICKEN, AND MINT: In order to ensure a smooth transition, you will be required to make changes to your software. Click here for detailed instructions.
- MOBILE CHECK DEPOSIT: Starting May 27, please endorse checks for mobile deposit with the following: Mobile Deposit Only Natl Bank
- OTHER ACCOUNTS: You may have accounts that were not a part of your previous online banking profile. These accounts may become viewable at the time of the upgrade. If you need help with hiding or removing accounts from your online banking profile, please contact us.
- TRANSACTIONS: On the home screen, the transaction list includes transactions from all of your accounts. You may view transactions from specific accounts by clicking on the account name.
- ZELLE®: Zelle® account information will not convert to the new system. Please reestablish your Zelle® account in the new system on or after May 27.