Customer Assistance Representative

5/8/2024
Pulaski


National Bank is accepting applications for a full-time Customer Assistance Representative in our Call Center in Pulaski. Applicants should possess a friendly demeanor, motivated work ethic, and the ability to work well in a team environment. The successful candidate will develop a working knowledge of the Customer Assistance Call Center while providing excellent customer service.
 
Essential Duties / Responsibilities include:
•             Answer all incoming calls and resolving customer inquiries 
•             Provide customer service for all eBanking services
•             Assist with other departmental functions including, but not limited to, account file maintenance, processing returned mail, address changes, and other duties as assigned.
•             Develop knowledge regarding bank products and services
 
Critical thinking skills and the ability to multitask are a must. Knowledge and capability to use Microsoft Word and Excel software programs is a definite plus.  This full-time position comes with health, dental, life, and long term disability insurance and a generous retirement package.  Salary commensurate with experience. Interested applicants should complete an application and attach a resume using the Employment Application link on the right. EOE M/F/disability/veteran
 
Apply Today!